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El Castillo Maya

Contacts & Reservations

For reservation of one week or more, a deposit of $500 is required. This deposit will be refunded on or after departure provided that there has been no damage to the premises beyond normal wear and tear.

Cancellation and Refund Policy

To confirm a reservation, a deposit of one-half of the total rental fee must be received within two weeks of making reservation. Within this 2 week period other enquiries may be received and if so we will try to contact you immediately if these enquiries would like to place a deposit to reserve the same time period. If we are unable to contact you regarding your reserved time, it may be booked unless 1/2 deposit has been received. The sooner your deposit is received, your reservation will be guaranteed. Balance is due 2 weeks prior to arrival date.  Keys will not be given to guests unless the payment is received at that time, no exceptions, regardless of reason (payment in full before arrival is another option). If cancellation is necessary, a full refund of deposit will be given if intent to cancel is received at least 60 days prior to arrival; one half of the deposit will be refunded between 60-30 days prior, and if less than 30 days, no refund will be given, regardless of reason. All refunds will include a 20% handling charge deducted from monies deposited. We recommend that guests purchase trip insurance, readily available on-line, to safeguard against loss of any kind, whether illness, weather or other unforeseen eventualities that might prevent you from honoring your reservation. One change in reservation dates may be done with no charge subject to availability; additional changes will be assessed a fee of $25 each.

To make a reservation inquiry, please fill out our request form below and click submit. Someone will contact you within 48 hours regarding your inquiry.

Thank you.

* denotes required field

Name*:
Email*:
Phone*:
Fax:
Arrival Date: MM/DD/YYYY
Departure Date: MM/DD/YYYY
Number of Adults:
Number of Children:
Age of Children:

Please Select your Preference:

Luxury Studio-Queen Bed
Two Bedroom House
Master Suite-King Bed
Three Bedroom House
Whole House
Additional Comments:
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Letters are not case-sensitive
Important!
After your initial inquiry, in subsequent e-mails please "reply" rather than making a "new mail". That way, all pertinent info will be readily available to us.